Landlords, Managing Agents and Retailers
Since 1992 we have been concession managers for a variety of Landlords, Managing Agents and Retailers. Concession management covers a number of areas apart from just fee income.
We need to protect the name and image of the Landlords, Managing Agents and Retailers that we work for and all concessions have to complete a strict vetting procedure and application to trade. For more details of this application please call 01279 717010.
Listed below is a summary of our service and the benefits:
- Managing all aspects of administration & collection of payment in advance of all bookings
- Guaranteed 100% payment of confirmed bookings subject to T&C’s
- One monthly payment (Self Billing Invoice)
- No bad debts
- Dealing with all bookings, cancellations and amendments
- All promotions pre-agreed in advance
- One point of contact
- Bespoke reports sent summarising revenue generation
- Regular review meetings
- Proven complaints procedure to deal with both customer or personnel issues and reported back to Landlords, Managing Agents and Retailers.
- 24hr contact service, 7 days a week
- Monitoring ongoing Financial situation of concessionaires via Experian
- Updated Insurance Certificates for Employers, Product & Public Liability Insurance
- Validating Memberships to Regulatory Bodies
- Maintaining Standards of exhibitors
- Unannounced health and safety inspections.
These services provide you with ‘bottom line profit’ or ‘clear margin income’ at no cost to you.
We have over 20 years’ experience in managing concessions. We will aim to find concessions that compliment your store. We have access to over 10,000 customers on our database and we are confident we will have concessions to suit your customer’s needs
The practices and procedures that we have in place will make your life easier. The level of service will be to a very high standard, producing a high level of income from quality in store concessions and car park concessions.